TERMS & CONDITIONS

WEBSITE MATERIALS:

The material available on this website is protected by various intellectual property laws and regulations. Therefore, it is imperative to adhere to the following conditions regarding its use: Reproduction Prohibition: The content, including text, images, graphics, and videos, must not be reproduced in any form without explicit permission. Distribution to third parties without prior consent from the copyright holder is prohibited. Transmission Restrictions: Users are prohibited from transmitting any part of the website's content through electronic means without authorization. This includes sharing via email, social media platforms, or any digital communication channels. Caching Limitations: The content must not be cached, stored temporarily, or saved on other servers for future reference unless permitted. Users should only access the content directly from the original source. Misuse Clause: Any form of misuse of the website's material is strictly forbidden. This includes using the material for commercial purposes without appropriate licensing.

ORDER NORMS:

Understanding our order norms is essential for consumers to navigate our order process and terms effectively. Below is a detailed breakdown of how to place an order, payment structure, and communication throughout the production process. Placing an Order To initiate the ordering process, customers must: Contact Us: Reach out through email or phone. Provide Requirements: Clearly communicate your specific needs and preferences for the handcrafted items required. This includes type of item, customizations (if any) and quantity required. Note: The minimum order quantity is 20 pieces Quotation and Payment Structure After receiving your requirements, based on the provided details, we will prepare a tailored quotation that outlines the costs associated with your order.Once you accept the quotation, the payment structure is as follows: Advance Payment: A deposit of 60% of the total order value is required to confirm and commence manufacturing. Final Payment: The remaining 40% is due at the time of shipment. Manufacturing Process and Communication Throughout the manufacturing stage, we prioritize transparency and customer engagement. We will maintain regular communication with you, providing updates on the status of your order. Expect to receive: Videos showcasing the progress of your items Photographs of key stages in production This ensures you are well-informed and engaged in the creation of your handcrafted products. Shipping Details Once your products are completed, you will be notified to make the final payment of 40%. After payment confirmation, we will proceed with shipping. Note: All courier charges will be borne by the customer, which may vary based on location and carrier services selected. Cancellation Policy Please be advised that once you have made the advance payment of 60%, cancellations are not permitted. This policy helps us manage production schedules effectively and honor our commitments to artisans involved in creating your handcrafted items.

SHIPPING:

The estimated time required for the delivery of items is typically between 25 to 30 days. This timeframe may vary based on several factors, including: Order Quantity: Larger orders may require additional processing time. Production Duration: Each handcrafted item is made with care, which can influence the overall timeline. Shipping Duration: The distance and courier service chosen can affect delivery speed. Important Details: The stated delivery time encompasses both production and shipping durations. Customers will incur shipping fees, which are calculated based on the selected courier service and the total weight of the order. Upon shipment, customers will receive courier slip and tracking ID, enabling them to monitor their order’s progress. Courier Service Options: Customers have the flexibility to choose their preferred courier service. Once selected, we will ensure that the products are dispatched accordingly. Note: The company cannot accept responsibility for any damages incurred during transit. It is advisable for customers to inspect their items upon receipt and contact the courier service directly in case of any issues

RETURNS & REPLACEMENTS:

At Our Company, we prioritize customer satisfaction while maintaining the integrity of our handcrafted items. Below is a detailed outline of our policies regarding returns and replacements. No Return Policy We do not accept returns for any items purchased through our e-commerce platform. Replacement of Defective or Damaged Items Eligibility for Replacements: Customers may request a replacement if the item received is defective or damaged upon arrival.To qualify for a replacement, customers must notify us within 7 days of receiving the item. Courier Damage Exclusion: It is essential to note that our Company will not be held responsible for any damages incurred during courier transit. To mitigate this risk, we will provide video documentation of the items before shipment. This will ensure that the products are well-packaged and all components are intact and undamaged prior to departure from our facility. Responsibility for Item Damage Inconvenience caused by us: If an item is damaged due to our oversight or error in manufacturing, we will take full responsibility. In such cases, customers can expect either a replacement or repair at no additional cost. Note: We urge all customers to familiarize themselves with these terms to ensure a smooth transaction process.

By understanding the above Terms & Conditions norm, consumers can facilitate a seamless ordering experience while supporting our commitment to quality craftsmanship in every product. By adhering to these guidelines, we aim to foster transparency and trust in our business practices